Denied Boarding Claim

  • Did you know that 5%-10% of passengers fail to turn up to their flight
  • Did you know that airlines regularly over sell the seats on their aeroplanes to maximise revenue
  • Did you know that thousands of passengers are denied boarding because of over booking
  • Did you know that airlines can stop you from boarding for security or health reason?

Why was I denied boarding?

It is becoming more and more common for airlines to sell more tickets on their flights than there are seats based on the assumption that some of those passengers wont turn up. Whether you see this as sheer greed on the airlines part or just sensible revenue maximisation if you are the one denied boarding you wont be going anywhere that day.

Other reasons for being denied boarding can be issues with your travel documents and visas, if the airline considers you to be a risk to other passengers due to illness or security. What they cant do is arbitrarily select you to be denied boarding without asking all of the other passengers to surrender their seat. Potential benefits for those willing to surrender their seat include:

  • Cash!
  • A seat on an alternative flight
  • Upgrades
  • Vouchers for free flights in the future
  • Free food and hotel accomodation

If you choose to take up their offer note that you will not be able to claim compensation for denied boarding as this would waive your right to denied boarding compensation. If not enough passengers offer their seat then the airline will randomly select people to be denied boarding; Exceptions to this tend to include the elderly, those with mobility issues and children.

Denied boarding entitlements

If the airline denies you boarding against your will through no fault of your own then you have 3 options available to you:

1. A refund of your ticket within 7 days
2. To be booked onto another flight with the same or alternative airline.
3. A ticket to your destination on an agreed date

In adddition to this the airlines should provide you with a meal and refreshments to cover the duration of your delay, hotel accomodation if the delay is overnight along with transport to and from the hotel. Even if the airline finds you an alternate flight you can still claim for denied boarding compensation if your expected arrival time is over 3 hours.

How Much Can I Claim For Denied Boarding?

If you think you are eligible for denied boarding compensation the amount you could receive will depend on the distance you travel.


Distance less than 1,500km i.e. London to Edinburgh


Distance between 1,500km and 3,500km i.e. London to Athens


Distance more than 3,500km i.e. London to Dubai


You are not entitled to denied boarding compensation in the following circumstances:

1. You didnt check in on time according to the airlines website/boarding pass
2. You didnt get to the gate in time
3. You didnt have the appropriate travel documents required for your destination
4. You presented as a security/health concern

Why claim with us?

  • Industry experts with over 5 years experience
  • No Win No Fee - if your claim is unsucessful you dont pay a penny
  • We are not middlemen! We have a dedicated team of professional lawyers to assist you
  • Over £1 million pounds in compensation claimed in the last year alone.

claim now

Have you have been denied boarding in the last 6 years? If so try our free flight checker to see how much you may be entitled to in compensation for you AND your passengers.

Start a Claim

Even though the airline told us we were not eligible for compensation FDC were able to claim us back £350 each.


We were told it could take upto 6 months to process our claim but we actually recieved the cash within 6 weeks. Amazing work guys.


Our PIA flight was delayed by over 5 hours as we got £540 in compensation which was more than our ticket cost.


I found your online checker a lot easier to use than other websites - filled it in really quickly and claim processed straight away. Thanks again!


Great service, we were kept informed every step of the way and the app was really useful meaning we didnt have to keep calling for updates.


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