Which airlines get the most flight delay claims?

Date: 14 FEB 23

The reason most people make a claim with us is that they know from experience that many airlines will ignore you until you go away or get tired of calling their premium line call centers. Other reasons are that their compensation claim has been rejected and they need our help escalating their case to ADR or the courts.

Ryanair, Wizz Air, EasyJet, British Airways, and Tui are all major players in the airline industry, each with their own unique strengths and weaknesses. However, when it comes to compensation claims, these airlines top the charts with the most claims made against them. In this article, we will explore the reasons why.

1. Ryanair

The top of our charts is Ryanair. Ryanair is a low-cost airline that operates flights throughout Europe. It is known for its low fares and no-frills approach to air travel. Ryanair flies almost 150 million passengers a year to a number of European destinations. However, Ryanair has also gained a reputation for being difficult to deal with when it comes to compensation claims. Many of our clients have reported long wait times and unhelpful customer service representatives when trying to make a claim. Additionally, Ryanair has been known to have a very difficult claims procedure with a website that doesn't recognise booking references and flight numbers. This leads to a higher number of claims being made against them.

2. Wizz Air

The second most claimed against airline is Wizz Air. Wizz Air is another low-cost airline that operates primarily in Central and Eastern Europe. Like Ryanair, it is known for its low fares and no-frills approach. However, Wizz Air has also been criticised for its customer service and handling of compensation claims. Many customers have reported difficulty in making claims and getting a response from the airline. Additionally, Wizz Air has been known to contest claims, leading to a higher number of claims being made against them. Another comment complaint is their app and website making it very difficult to make changes and book alternatives when a flight has been delayed or cancelled.

3. EasyJet

Third in the chart is EasyJet. EasyJet is a popular low-cost airline that operates throughout Europe. It is known for its low fares and convenient flight schedules. However, EasyJet has also been criticised for its handling of compensation claims. Many customers have reported difficulty in making claims and getting a response from the airline. Additionally, EasyJet has been known to contest claims when their own ground staff has confirmed that compensation is payable. Unfortunately, this is a common occurrence with most low-cost airlines.

4. British Airways

Fourth is our list is the "Nation's Favourite" British Airways. British Airways is a major airline that operates both domestic and international flights. It was known for its high level of service and extensive route network. However, British Airways has also had a high number of compensation claims made against them. This is in part due to the sheer number of flights they operate, but also due to their mishandling of claims and the lack of customer service staff to service complaints. In recent years British Airways has suffered from IT issues resulting in hundreds of flights being delayed or cancelled altogether. The mass redundancies due to Covid resulted in them being understaffed when air travel began to start again leading to issues with staffing and baggage handling. British Airways was once regarded as a premier airline to fly with but outdated planes and a drop in customer service has put paid to that reputation.

5. TUI

Tui is a travel company that offers both flights and holiday packages. It is known for its all-inclusive packages and convenient booking process. However, Tui has also had a high number of compensation claims made against them. This is in part due to the time taken in their handling of claims but to their credit, TUI is one of the better airlines when it comes to getting a refund or compensation and often reward their passengers with vouchers for future flights. It just takes a little longer than what they specify.

In conclusion, Ryanair, Wizz Air, EasyJet, British Airways, and Tui are all popular airlines that have had a high number of compensation claims made against them. While some of these claims may be due to circumstances outside of the airlines' control, their handling of claims has also been a contributing factor. Customers have reported difficulty in making claims and getting a response from the airlines, which has led to a higher number of claims being made against them.

As a result, it is important for customers to be aware of their rights and to take action if they feel they have a valid claim. Most airlines operate an ADR service where their claims can be escalated if they are unhappy with the time to get a response or with the outcomes.

If you have suffered a delay of over 3 hours from a European airport OR on a European airline you may have a claim for compensation. Additionally, if you have been denied a claim you feel is valid then let us try and claim on your behalf. You have nothing to lose and potentially everything to gain.