How to complain against Wizz Air

Date: 23 Jun 22

Wizz Air is a Hungarian low-cost airline based in Budapest. The airline operates flights across Europe with a few routes to North Africa and the Middle East.

In recent months the airline has suffered alongside other airlines a swath of delays and cancellations to and from the UK, These flight delays and cancellations are largely due to the inability to recruit enough staff to service these routes.

As a flight delay claim company we have experience of all the major airlines, their procedures, expected response times, and complaints procedures.

Wizz Air has its own complaints form which you can find on its website:

https://wizzair.com/en-gb/information-and-services/compliments-and-complaints/

However they do have a reputation for not responding to claims and complaints so if you have been delayed for over 3 hours, had a flight cancelled or they have lost your baggage what can you do next?

The number 1 method is to complain directly to the airline's ADR company. Most airlines have signed up to an arbitration service - this is a 3rd party company that administers airline complaints and tries to resolve them on behalf of the passenger.

There are a number of arbitration services that serve all the airlines and it's important to make your complaint to the correct one for Wizz Air.
 

Before making a complaint

Before using the service you need to ensure:

  • You have already complained to Wizz Air in writing
  • You have received a final written response
  • If no response has been received you must ensure that 8 weeks have elapsed
  • Your issue has not been resolved


Which ADR does Wizz Air use?

The ADR (alternative dispute resolution) company that Wizz Air is subscribed to is Aviation ADR - you can contact them by clicking the following link:

https://www.aviationadr.org.uk/how-to-complain-about-wizz-air-flight/

 

What Wizz Air complaints they accept

Assuming you departed from the UK, Germany, or Hungary you can use the ADR to complain about any issues you have had about the airline including:

  • Denied boarding
  • Cancelled flight
  • Delays over 3 hours
  • Lost or damaged luggage
  • Unfair practices 

How to complain about Wizz Air

You can make a complaint to Aviation ADR about Wizz Air via the following methods:

Post:

AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW

Online: https://www.aviationadr.org.uk/initial-complaints-check-page/

Telephone: 0203 540 8063

If you still have a complaint?

If you have made a complaint and are still not happy with the outcome then you can submit a claim via our online form and let us do the hard hard work for you. 

 

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Have you had a flight delay, missed connection, cancelled flight or have been denied boarding in the last 6 years? If so try our free flight checker to see how much you may be entitled to in compensation for you AND your fellow travellers.

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