How to complain against Wizz Air

Date: 23 Jun 22

Wizz Air is a Hungarian low-cost airline based in Budapest. The airline operates flights across Europe with a few routes to North Africa and the Middle East.

In recent months the airline has suffered alongside other airlines a swath of delays and cancellations to and from the UK, These flight delays and cancellations are largely due to the inability to recruit enough staff to service these routes.

As a flight delay claim company we have experience of all the major airlines, their procedures, expected response times, and complaints procedures.

Wizz Air has its own complaints form which you can find on its website:

However they do have a reputation for not responding to claims and complaints so if you have been delayed for over 3 hours, had a flight cancelled or they have lost your baggage what can you do next?

The number 1 method is to complain directly to the airline's ADR company. Most airlines have signed up to an arbitration service - this is a 3rd party company that administers airline complaints and tries to resolve them on behalf of the passenger.

There are a number of arbitration services that serve all the airlines and it's important to make your complaint to the correct one for Wizz Air.

Before making a complaint

Before using the service you need to ensure:

  • You have already complained to Wizz Air in writing
  • You have received a final written response
  • If no response has been received you must ensure that 8 weeks have elapsed
  • Your issue has not been resolved

Which ADR does Wizz Air use?

The ADR (alternative dispute resolution) company that Wizz Air is subscribed to is Aviation ADR - you can contact them by clicking the following link:


What Wizz Air complaints they accept

Assuming you departed from the UK, Germany, or Hungary you can use the ADR to complain about any issues you have had about the airline including:

  • Denied boarding
  • Cancelled flight
  • Delays over 3 hours
  • Lost or damaged luggage
  • Unfair practices 

How to complain about Wizz Air

You can make a complaint to Aviation ADR about Wizz Air via the following methods:


Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW


Telephone: 0203 540 8063

If you still have a complaint?

If you have made a complaint and are still not happy with the outcome then you can submit a claim via our online form and let us do the hard hard work for you. 


claim now

Have you had a flight delay, missed connection, cancelled flight or have been denied boarding in the last 6 years? If so try our free flight checker to see how much you may be entitled to in compensation for you AND your fellow travellers.

Start a Claim
Adria Airways
Aegean Airlines
Aer Lingus
Aeroflot Russian Airlines
Air Albania
Air Algerie
Air Arabia
Air Austral
Air Baltic
Air Canada
Air China
Air Corsica
Air Dolomiti
Air Europa
Air France
Air India
Air Malta
Air Mauritius
Air Moldova
Air New Zealand
Air Philippines
Air Senegal International
Air Serbia
Air Transat
Alitalia Express
All Nippon Airways
American Airlines
Arkia Israel Airlines
ASL Airlines
Atlantic Airways
Aurigny Air Services
Austrian Airlines
Azerbaijan Airlines
Azores - SATA International
Biman Bangladesh Airlines
Blue Air
Blue Islands
Bluebird Airways
BMI Regional
British Airways
Brussels Airlines
Brussels International Airlines
Bulgaria Air
Buzz Stansted
Cathay Pacific
China Airlines
China Eastern Airlines
Continental Airlines
Corendon Airlines
Croatia Airlines
Cyprus Airways
Czech Airlines
Delta Air Lines
Eastern Airways
El Al Israel Airlines
Envoy Air
Ethiopian Airlines
Etihad Airways
Fly One
Gol Transportes Areos
Gulf Air
Helvetic Airways
Iberia Airlines
Iberia Express
Iran Air
Iraqi Airways
ITA Airways
Japan Airlines
Jazeera Airways
Jet Airways
JetBlue Airways
Kenya Airways
Korean Air
Kuwait Airways
LATAM Airlines
Lauda Europe
LOT Polish Airlines
Malaysia Airlines
Nouvelair Tunisie
Pakistan International Airlines
Pegasus Airlines
Play Airlines
Qatar Airways
Rossiya Russian Airlines
Royal Air Maroc
Silk Way Airlines
Singapore Airlines
Sky Express
South African Airways
SriLankan Airlines
Sunwing Airlines
Surinam Airways
Swiss International
TAP Air Portugal
Thai Airways
Turkish Airlines
Turkmenistan Airlines
Ukraine International Airlines
United Airlines
Vietnam Airlines
Virgin Atlantic
Vueling Airlines
Wizz Air