How Much Does It Cost to Use a Flight Delay Claim Company?

Date: 11 SEP 23


In today's fast-paced world, air travel has become an integral part of our lives. Whether you are a frequent flyer or an occasional traveler, you have probably experienced flight delays at some point. It's frustrating and can disrupt your plans, but did you know that you can claim compensation for flight delays? Many passengers turn to flight delay claim companies to help them navigate the complex process of seeking compensation. In this article, we will delve into the costs associated with using a flight delay claim company, specifically focusing on the fees charged by these companies.

Understanding Flight Delay Compensation

Before we dive into the costs, let's first understand what flight delay compensation entails. When your flight is delayed for reasons within the airline's control, such as technical issues or overbooking, you may be eligible for compensation. The amount you can claim depends on the distance of your flight and the length of the delay. For example a short flight may be worth £220 whilst a long haul journey can pay out around £520 per passenger.

The Role of Flight Delay Claim Companies

Flight delay claim companies are experts in helping passengers secure compensation for flight delays. They take on the burden of dealing with the airline, paperwork, and legal processes, making the entire experience much smoother for the passenger. But, of course, this service comes at a cost.

How Much Do Flight Delay Claim Companies Charge?

1. Initial Assessment 

Most flight delay claim companies offer a free initial assessment of your case. During this assessment, they will evaluate the circumstances of your delay and determine if you have a valid claim. If they believe your case is worth pursuing, they will proceed with your claim.

2. Success-Based Fees

The primary way flight delay claim companies make money is through success-based fees. This means that they only charge you if they win your case. Typically, their fee is a percentage of the total compensation you receive. In the UK, for example, the standard fee is 25% of the total value of the claim, plus VAT. Some flight delay claim companies charge more but very few charge less.

3. Administrative Fees

In addition to the success-based fee, some flight delay claim companies charge administrative fees. These fees cover the cost of handling your case, including communication with the airline and any legal expenses. One common administrative fee is around £25.

4. No Win, No Fee

Most flight delay claim companies operate on a "no win, no fee" basis. This means that if they are unable to secure compensation for you, you won't owe them anything. It's a reassuring option for passengers, as it aligns the company's interests with your own.

Factors to Consider

When deciding whether to use a flight delay claim company, it's essential to weigh the costs against the potential compensation you could receive. Here are some factors to consider:

1. Claim Complexity

If your claim is straightforward and the airline is cooperative, you may not need the services of a claim company. However, for more complex cases or when the airline is uncooperative, their expertise can be invaluable. They have heard every excuse an airline is likely to use and have the power to issue legal proceedings against the airline

2. Time and Effort

Consider how much time and effort you are willing to invest in pursuing your claim independently. Claim companies can save you a significant amount of time and hassle. No more expensive call centre hotlines, being on hold, chasing them for information or contacting them on social media.

3. Peace of Mind

Knowing that experts are handling your case can provide peace of mind. You won't have to navigate the intricacies of airline regulations and legal procedures on your own.


In conclusion, the cost of using a flight delay claim company includes initial assessment fees, success-based fees, and administrative fees. While it may seem like an additional expense, these companies can greatly increase your chances of receiving compensation for flight delays. Ultimately, the decision to use their services depends on the complexity of your case and your willingness to invest time and effort in pursuing your claim independently.

They have also been able to win compensation for passengers that have previously been refused by the airline.


Do I have to pay upfront fees to a flight delay claim company?

No, most claim companies offer a free initial assessment, and their fees are only charged if they win your case.

How is the success-based fee calculated?

Typically, it's 25% of the total compensation amount, plus VAT.

Are there any hidden costs when using a claim company?

Some companies may charge administrative fees, so it's essential to enquire about all potential costs upfront.

Is it worth using a flight delay claim company for small compensation amounts?

It depends on the amount. If its for expenses only that total less than £150 then it would not be worth using a claims company.

What should I do if my claim is rejected by the airline and the claim company?

A flight delay claims company will only give up on a claim when the airline's independent dispute resolution service has rejected the claim. Their decision is final and if they reject the claim then there is no further recourse. If you think a claim was rejected prematurely then you can take your case to another claims company.

claim now

Have you had a flight delay, missed connection, cancelled flight or have been denied boarding in the last 6 years? If so try our free flight checker to see how much you may be entitled to in compensation for you AND your fellow travellers.

Start a Claim
Adria Airways
Aegean Airlines
Aer Lingus
Aeroflot Russian Airlines
Air Albania
Air Algerie
Air Arabia
Air Austral
Air Baltic
Air Canada
Air China
Air Corsica
Air Dolomiti
Air Europa
Air France
Air India
Air Malta
Air Mauritius
Air Moldova
Air New Zealand
Air Philippines
Air Senegal International
Air Serbia
Air Transat
Alitalia Express
All Nippon Airways
American Airlines
Arkia Israel Airlines
ASL Airlines
Atlantic Airways
Aurigny Air Services
Austrian Airlines
Azerbaijan Airlines
Azores - SATA International
Biman Bangladesh Airlines
Blue Air
Blue Islands
Bluebird Airways
BMI Regional
British Airways
Brussels Airlines
Brussels International Airlines
Bulgaria Air
Buzz Stansted
Cathay Pacific
China Airlines
China Eastern Airlines
Continental Airlines
Corendon Airlines
Croatia Airlines
Cyprus Airways
Czech Airlines
Delta Air Lines
Eastern Airways
El Al Israel Airlines
Envoy Air
Ethiopian Airlines
Etihad Airways
Fly One
Gol Transportes Areos
Gulf Air
Helvetic Airways
Iberia Airlines
Iberia Express
Iran Air
Iraqi Airways
ITA Airways
Japan Airlines
Jazeera Airways
Jet Airways
JetBlue Airways
Kenya Airways
Korean Air
Kuwait Airways
LATAM Airlines
Lauda Europe
LOT Polish Airlines
Malaysia Airlines
Nouvelair Tunisie
Pakistan International Airlines
Pegasus Airlines
Play Airlines
Qatar Airways
Rossiya Russian Airlines
Royal Air Maroc
Silk Way Airlines
Singapore Airlines
Sky Express
South African Airways
SriLankan Airlines
Sunwing Airlines
Surinam Airways
Swiss International
TAP Air Portugal
Thai Airways
Turkish Airlines
Turkmenistan Airlines
Ukraine International Airlines
United Airlines
Vietnam Airlines
Virgin Atlantic
Vueling Airlines
Wizz Air