Claiming flight delay compensation against British Airways

Date: 23 JAN 24


In today's fast-paced world, flight delays have become an unfortunate but common occurrence. If you've experienced a delay with British Airways, you might be entitled to compensation. In this comprehensive guide, we'll walk you through the step-by-step process of claiming flight delay compensation against British Airways.

Understanding Your Rights

The Basics of Flight Delay Compensation

When it comes to flight delays, passengers have rights. British Airways, like any other airline, is bound by regulations that protect passengers in the event of disruptions. According to the European Union Regulation 261/2004, passengers may be eligible for compensation if their flight is delayed for more than three hours.

British Airways Eligibility Criteria

To claim compensation successfully, it's crucial to understand the eligibility criteria. The delay must be within the airline's control, such as a late incoming flight, technical issues or crew problems. Extraordinary circumstances, like severe weather or air traffic control strikes, might exempt the airline from compensating passengers.

Initiating the Claim Process

Documenting the Delay

The first step in claiming compensation is to gather evidence of the delay. Keep your boarding pass, flight details, and any communication received from British Airways regarding the delay. Clear documentation strengthens your case when filing a claim.

Contacting British Airways

Once you have gathered the necessary documents, reach out to British Airways. Submit a formal complaint detailing the delay, including your flight information, the reason for the delay, and any inconveniences you faced. Providing a thorough and articulate complaint will expedite the process. Submit your British Airways flight delay claim here or let us help you claim by starting your claim

Navigating the Compensation Process

Understanding Compensation Tiers

Compensation amounts vary based on the length of the delay and the distance of the flight. For delays over three hours on short-haul flights, you may be entitled to £220, while long-haul flights could result in compensation of up to £520. Familiarise yourself with these tiers to ensure you receive the appropriate amount.

Persistence Pays Off

In some cases, airlines may initially reject claims. Don't be discouraged. If British Airways denies your claim, you have the right to escalate the matter. Many passengers receive compensation only after persistence and, if necessary, legal intervention.

Tips for a Smooth Claim Process

Timely Submission

To maximise your chances of success, submit your claim promptly. Delaying the process may affect the availability of relevant information and weaken your case.

Professional Assistance

Consider seeking professional assistance from specialised companies that handle flight delay compensation claims. They possess the expertise to navigate the complexities of the process, increasing your chances of a successful claim. You can submit a claim on our free delayed flight checker.


Claiming flight delay compensation against British Airways requires a proactive approach and a thorough understanding of your rights. By documenting the delay, submitting a well-structured complaint, and persisting through the process, you increase the likelihood of receiving the compensation you deserve. If you need any help we are here to assist.

Good luck!


Flight Delay Team

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