British Airways passengers encounter cancellations after IT fail

Date: 07 Aug 19

1000's of passengers due to fly out of Heathrow and Gatwick today faced uncertainty when an IT failure resulted in British Airways cancelling 100 flights with delays on many more. The glitch was not just isolated to Heathrow and Gatwick with passengers in Manchester also experiencing delays.

Many passengers have been told to go home if they live close by or go to the closest available hotel as per EU regulations. The airline has been handing out leaflets explaining passenger rights for the cancellations.

Which flights have been affected by the IT glitch?

1.London Gatwick Airport to Naples International Airport on 7th August 2019 BA2608 CANCELLED
2.London Gatwick Airport to Venice Municipal Airport on 7th August 2019 BA2584 CANCELLED
3.London Gatwick Airport to Jersey Airport on 7th August 2019 BA2772 CANCELLED
4.London Gatwick Airport to Glasgow International Airport on 7th August 2019 BA2960 CANCELLED
5.London Heathrow Airport to Nice-Côte dAzur Airport on 7th August 2019 BA348 CANCELLED
6.London Heathrow Airport to Leonardo da Vinci–Fiumicino Airport on 7th August 2019 BA554 CANCELLED
7.London Heathrow Airport to Pisa International Airport on 7th August 2019 BA606 CANCELLED
8.London Heathrow Airport to Hamburg Airport on 7th August 2019 BA966 CANCELLED
9.London Heathrow Airport to Berlin Brandenburg Airport U.C. on 7th August 2019 BA986 CANCELLED
10.London Heathrow Airport to Stuttgart Airport on 7th August 2019 BA920 CANCELLED
11.London Heathrow Airport to Vienna International Airport on 7th August 2019 BA704 CANCELLED
12.London Heathrow Airport to Geneva International Airport on 7th August 2019 BA734 CANCELLED
13.London Heathrow Airport to EuroAirport Basel-Mulhouse-Freiburg Airport on 7th August 2019 BA754 CANCELLED
14.London Heathrow Airport to Düsseldorf Airport on 7th August 2019 BA942 CANCELLED
15.London Heathrow Airport to Zurich Airport on 7th August 2019 BA716 CANCELLED
16.London Heathrow Airport to Charles de Gaulle International Airport on 7th August 2019 BA316 CANCELLED
17.London Heathrow Airport to Bologna Guglielmo Marconi Airport on 7th August 2019 BA542 CANCELLED
18.London Heathrow Airport to Amsterdam Airport Schiphol on 7th August 2019 BA432 CANCELLED
19.London Heathrow Airport to Aberdeen Dyce Airport on 7th August 2019 BA1312 CANCELLED
20.London Heathrow Airport to Toulouse-Blagnac Airport on 7th August 2019 BA374 CANCELLED
21.London Heathrow Airport to Manchester Airport on 7th August 2019 BA1394 CANCELLED
22.London Heathrow Airport to Brussels Airport on 7th August 2019 BA396 CANCELLED
23.London Heathrow Airport to Split Airport on 7th August 2019 BA842 CANCELLED
24.London Heathrow Airport to Madrid–Barajas Airport on 7th August 2019 BA460 CANCELLED
25.London Heathrow Airport to Eleftherios Venizelos International Airport on 7th August 2019 BA632 CANCELLED
26.London Heathrow Airport to Glasgow International Airport on 7th August 2019 BA1482 CANCELLED
27.London Heathrow Airport to Larnaca International Airport on 7th August 2019 BA662 CANCELLED
28.London Heathrow Airport to Geneva International Airport on 7th August 2019 BA730 CANCELLED
29.London Heathrow Airport to Amsterdam Airport Schiphol on 7th August 2019 BA434 CANCELLED
30.London Heathrow Airport to Henri Coanda International Airport on 7th August 2019 BA886 CANCELLED
31.London Heathrow Airport to Vienna International Airport on 7th August 2019 BA702 CANCELLED
32.London Heathrow Airport to Nice-Côte dAzur Airport on 7th August 2019 BA344 CANCELLED
33.London Heathrow Airport to Stockholm-Arlanda Airport on 7th August 2019 BA778 CANCELLED
34.London Heathrow Airport to Charles de Gaulle International Airport on 7th August 2019 BA308 CANCELLED
35.London Heathrow Airport to Frankfurt am Main Airport on 7th August 2019 BA904 CANCELLED
36.London Heathrow Airport to Berlin Brandenburg Airport U.C. on 7th August 2019 BA992 CANCELLED
37.London Heathrow Airport to Barcelona International Airport on 7th August 2019 BA474 CANCELLED
38.London Heathrow Airport to Leonardo da Vinci–Fiumicino Airport on 7th August 2019 BA546 CANCELLED
39.London Heathrow Airport to Düsseldorf Airport on 7th August 2019 BA938 CANCELLED
40.London Heathrow Airport to Hamburg Airport on 7th August 2019 BA962 CANCELLED
41.London Heathrow Airport to Dublin Airport on 7th August 2019 BA834 CANCELLED
42.London Heathrow Airport to Atatürk International Airport on 7th August 2019 BA676 CANCELLED
43.London Heathrow Airport to Manchester Airport on 7th August 2019 BA1386 CANCELLED
44.London Heathrow Airport to Glasgow International Airport on 7th August 2019 BA1476 CANCELLED
45.London Heathrow Airport to Vienna International Airport on 7th August 2019 BA700 CANCELLED
46.London Heathrow Airport to Václav Havel Airport Prague on 7th August 2019 BA862 CANCELLED
47.London Heathrow Airport to Copenhagen Kastrup Airport on 7th August 2019 BA814 CANCELLED
48.London Heathrow Airport to Palma De Mallorca Airport on 7th August 2019 BA496 CANCELLED
49.London Heathrow Airport to Nice-Côte dAzur Airport on 7th August 2019 BA346 CANCELLED
50.London Heathrow Airport to Zurich Airport on 7th August 2019 BA712 CANCELLED
51.London Heathrow Airport to Geneva International Airport on 7th August 2019 BA728 CANCELLED
52.London Heathrow Airport to Barcelona International Airport on 7th August 2019 BA484 CANCELLED
53.London Heathrow Airport to Pulkovo Airport on 7th August 2019 BA878 CANCELLED
54.London Heathrow Airport to Newcastle Airport on 7th August 2019 BA1326 CANCELLED
55.London Heathrow Airport to Malpensa International Airport on 7th August 2019 BA576 CANCELLED
56.London Heathrow Airport to Zagreb Airport on 7th August 2019 BA848 CANCELLED
57.London Heathrow Airport to Edinburgh Airport on 7th August 2019 BA1442 CANCELLED
58.London Heathrow Airport to Henri Coanda International Airport on 7th August 2019 BA886 CANCELLED
59.London Heathrow Airport to Vienna International Airport on 7th August 2019 BA702 CANCELLED
60.London Heathrow Airport to Gibraltar Airport on 7th August 2019 BA490 CANCELLED
61.London Heathrow Airport to Munich Airport on 7th August 2019 BA950 CANCELLED
62. From Inverness Airport to London Heathrow Airport on 7th August 2019 BA1471 CANCELLED
63. From Berlin-Tegel Airport to London Heathrow Airport on 7th August 2019 BA995 CANCELLED
64. From Leonardo da Vinci–Fiumicino Airport to London Heathrow Airport on 7th August 2019 BA555 CANCELLED
65. From Munich Airport to London Heathrow Airport on 7th August 2019 BA955 CANCELLED
66. From Eleftherios Venizelos International Airport to London Heathrow Airport on 7th August 2019 BA633 CANCELLED
67. From Nice-Côte dAzur Airport to London Heathrow Airport on 7th August 2019 BA349 CANCELLED
68. From Pisa International Airport to London Heathrow Airport on 7th August 2019 BA607 CANCELLED
69. From Naples International Airport to London Gatwick Airport on 7th August 2019 BA2609 CANCELLED  
70. From Venice Marco Polo Airport to London Gatwick Airport on 7th August 2019 BA2585 CANCELLED
71. From Málaga Airport to London Gatwick Airport on 7th August 2019 BA2723 CANCELLED

What are your rights?

If a flight is cancelled at short notice the airline has a duty of care towards you and must provide the following:

  • Food and drinks appropriate for the length of the delay
  • Hotel accommodation if the delay is overnight
  • Transfers to the hotel

What about compensation?

Passengers affected by the IT glitch at Heathrow are entitled to the following:

  • If a flight is cancelled then the airline must find an alternative flight to their end destination. This could be on the next available flight with the airline. Flights can also be via any route and on a flight with an alternative airline where available
  • If the passenger decides they don't want to fly they are entitled to a full refund. They are then free to book an alternative flight themselves. Please note that if you accept a full refund then no further "duty of care" by the airline applies.

In addition to this if the flight is delayed for over 3 hours then additional compensation under EU rules applies. The level of compensation depends on the distance between the departure and destination airport.

Delay

Flight Distance

Compensation

3 hours or more

Less than 1,500km

250 Euros

 

Between 1,500km and 3,500km

400 Euros

 

More than 1,500km and within the EU

400 Euros

3-4 hours

More than 3,500km between an EU and non-EU airport

300 Euros

4 hours or more

More than 3,500km between an EU and non-EU airport

600 Euros

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